About Course
You canβt enter the quest without your toolkit. Today is all about mastering our systems, understanding money flow, and getting your first taste of the bullet point script.
Course Content
π‘ Welcome to Tools of the Trade (Systems, Payments & Bullet Scripts)
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π Introduction to Today
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π― Todayβs Goals
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ποΈ Todayβs Schedule
π Booking Systems Overview
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β When Can We Book a Client Appointment
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βοΈ Booking & Ending a Call
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π WIX – Walkthrough
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π ACUITY – Walkthrough
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π JENA – Walkthrough
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π That time – Walkthrough
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π Book in Beautiful – Walkthrough
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π Powerdiary – Walkthrough
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π Slick – Walkthrough
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π Treatwell – Walkthrough
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π Ovatu (Location) – Walkthrough
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π Ovatu (Domain) – Walkthrough
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π Timely – Walkthrough
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π Google Calendar – Walkthrough
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π Fresha – Walkthrough
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π Booksy – Walkthrough
π Client Cheat Sheets & Daily Tools
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π₯ Saving Important Pages on Notion
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βοΈ Using Message Snippets
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π Meeting Schedule & Etiquette
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π’ Messenger Team vs Dialler Team
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π The Medical Channel
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π₯ Your Winning Callbank
π Daily Workflow & KPIs
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β End of Day Reporting
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π Your Daily Workflow
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π Tracking KPIs & Leaderboard
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π Getting Feedback on Performance
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π Stats We Track (Calls Per Hour, Time Gaps)
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π Slow Dials: What Do They Mean
π° Deposits & Payments
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π° How to Take a Deposit Over the Phone
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π How to Send a Customer a Deposit Link
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π² How to Take a Deposit via Apple Pay / Google Pay
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π³ How to Save a Card on File
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πΈ How to Check If a Client Has Paid
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β Client Payment Will Not Go Through: What To Do
βοΈ Dialler Setup & Navigation
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π SOUPer Dialler – Overview
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π§° How to Start the SOUPer Dialler
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π How to Find the Cheat Sheet in SOUPer Dialler
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π How to Book a Callback in SOUPer Dialler
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βοΈ How to Find Your Callbacks in SOUPer Dialler
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π How to Book a Salon Appointment in SOUPer Dialler
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βοΈ How to Send an SMS in SOUPer Dialler
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π How to Find a Specific Lead in SOUPer Dialler
β Dispositions & Troubleshooting
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π Dispositions Guide (When to Use Each One)
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β FAQ: Dispositions Have Disappeared
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β FAQ: Laptop Ringing During a Call
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β FAQ: Updating My Call Sheet
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β FAQ: Completing Patient Intake Form
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β FAQ: Log into the CRM
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π¨ Expected Dialler Issues & How to Handle Them
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π Claiming βYourβ Leads
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π΅οΈββοΈ Someone Took My Lead!
π Bullet Point Scripts
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π What is a Bullet Point Script
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π οΈ Crafting Your Bullet Point Script
π Wrapping Up Today
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π Booking Ownership Quiz
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π Communicating With Slack Quiz
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π Disposition Quiz
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π Billing Birdie – Payment Check
Free
Free access this course
This Course Includes:
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